(Frequently Asked Questions)
What are your hours?
Acadia Counseling is open from 9:00am to 6:00pm from Monday through Saturday. Appointments outside of these hours are available upon request.
Where are you located?
Acadia Counseling is located at 4010 Dupont Circle, Suite 403, Louisville, KY 40207. Due to the COVID pandemic, we are seeing many of our clients online through a telehealth platform. We are accepting clients from anywhere in Kentucky!
How long do sessions last?
Sessions typically last about 50-55 minutes.
How often can I be seen?
Frequency of sessions is dependent on your insurance company’s restrictions. However, weekly or every-other-week sessions are typical.
How can I schedule an appointment?
Electronic: At the top of every page there is a green button that reads “Request Appointment”. Select “New Patient” and you will be guided to a calendar where you can select your preferred appointment date/time with your preferred therapist. Upon receiving your appointment request through the online portal, we will respond with a confirmation email and a request to complete (entirely online) a few necessary legal and practice documents. It is important that these documents are completed BEFORE our first session.
By Phone/Text: You can call or text (502) 825-1375 to request an appointment. Once an appointment date/time is selected, we will respond with a confirmation email and a request to complete (entirely online) a few necessary legal and practice documents through our online client portal. It is important that these documents are completed BEFORE our first session.
What do I need to bring with me to my first session?
The only piece of information that will be needed in your first session (if you have not already uploaded through the client portal) is your insurance card and method of payment.
How many sessions will it take for me to feel better?
That is a tough question to answer because everyone responds differently to therapy interventions and each is tailored specifically to you and your situation. While some individuals feel better rather quickly, others take longer. A lot of factors play a role in the duration of your therapy experience. Your therapist would be happy to speak with you about it at your first session.
Can I talk to my therapist before scheduling an initial appointment?
Yes! We encourage potential clients to speak with us ahead of time to be sure there is a good match between client and therapist. These phone calls are brief, usually lasting 5-10 minutes. Just give us a call at (502) 825-1375 and we will return your call as soon as possible.