Insurance & Payments


Acadia Counseling accepts cash or credit card payments, including HSA/FSA cards.  No checks accepted, please.

You are responsible for all co-pays and co-insurances the day of your appointment.  If you have opted to participate in AutoPay, your card will automatically be charged at Midnight after your session.  If you are uncertain about what you will pay at the time of your appointment, please call the Customer Service number on the back of your insurance card.

Insurances Accepted (In-Network)

  • Anthem Blue Cross/Blue Shield Commercial
  • Anthem Blue Cross/Blue Shield Medicaid (KY)
  • United Health Care/Optum
  • Humana Commercial
  • Humana EAP
  • Aetna Commercial
  • Aetna EAP
  • Aetna Better Health Medicaid (KY)
  • Cigna Commercial
  • Humana Healthy Horizons Medicaid (KY)
  • Passport by Molina Medicaid (KY)
  • Wellcare Medicaid (KY)
  • Humana CareSource (KY Marketplace)

Out-of-Network Insurance Claims

For individuals/couples with an insurance provider not listed above, Acadia Counseling can provide you a superbill/invoice for services rendered at our offices.  You will be responsible for the full cost of the visit at the time of each session, then you can apply for reimbursement with your insurance provider.  Call the Customer Service number on the back of your insurance card for more information.

Private-Pay (self-pay) Rates

Individual Counseling (55 minutes):  $50 – $75

Couples Counseling (55 minutes):  $50 – $75

Family Counseling (55 minutes):  $50 – $75

Acadia Counseling also hosts practicum and internship students on a regular basis; rates for those sessions are $25 per hour.  Please call our office at (502) 825.1375 or email to inquire about availability.

Good Faith Estimates (GFE)

You have the right to receive a “Good Faith Estimate” explaining how much therapy services will cost you.  Under the law, health care providers (including counselors) need to give patients who are not utilizing insurance coverage to pay for services an estimate of the bill they should expect.

You have the right to receive a GFE for the total expected cost of any services. Services are billed per session and those costs should have been covered and agreed upon verbally with your counselor prior to starting therapy.

Your counselor should provide a GFE in writing at least one business day before your first counseling session.  You can also ask your counselor for a GFE before you start services.

If you receive a bill that is at least $400 more than your GFE, you can dispute the bill. Make sure you save a copy or a picture of your GFE. For questions or more information about your right to a GFE, visit or call 1-800-985-3059.

The provisions of the No Surprises Act apply only to those paying out-of-pocket and not utilizing insurance or EAP benefits.  If you plan to use insurance or EAP benefits, you will not receive a Good Faith Estimate.  

If you have any questions regarding payment for services or to schedule a session, please contact Denise Hutchins at Acadia Counseling here: