Telehealth for Kentucky residents
Online counseling across Kentucky
Talk with a counselor from home, or from any private place in Kentucky.
Telehealth lets you see a counselor without the drive. Every Acadia counselor offers secure video sessions to people who live in Kentucky. Ten are taking new clients now, including three who work by telehealth only. Whether you live in Louisville, Murray, Lexington, Bowling Green, Paducah or a small town in between, you can start from where you are.
Not sure who to see? Call and we’ll help you choose.
Good to know
- Who can join
- Anyone with a Kentucky home address, joining from a private, stationary place
- Taking new clients
- Ten counselors, including three who work online only
- Cost and insurance
- Kentucky Medicaid, Medicare, commercial, Marketplace and EAP plans. Self-pay from $25 to $100. See plans and fees
- Sessions
- About 50 to 55 minutes by secure video through SimplePractice
Who telehealth works well for
Online counseling is a good fit for many people, including:
- People who live far from Louisville or Murray
- Parents, caregivers and shift workers with tight schedules
- People with health or mobility issues that make travel hard
- Anyone who feels more at ease talking from home
Telehealth isn’t the right fit for every situation. Your counselor can talk with you about whether office visits would suit you better.
What you need for a session
- A phone, tablet or computer with a camera and a steady internet connection
- A private room where you won’t be overheard
- A place that stays put. Sessions don’t take place in a moving vehicle or a public space.
- A Kentucky home address
Headphones help with privacy. The first time, join a few minutes early in case your device needs an update.
How to join your first video session
- Request an appointment online, or call either office. Choose a counselor and ask for telehealth.
- Watch for a confirmation email. It includes a link to your intake paperwork in the secure Client Portal. Please finish it at least 24 hours before your first session.
- You’ll get an email with a link to your video session, and a reminder email about 48 hours before.
- At your appointment time, open the link in your web browser. You can also join through the SimplePractice Client Portal app or the Telehealth by SimplePractice app for iPhone and Android.
- Your counselor joins you on screen, and your session begins.
If you and your counselor agree to use another secure platform, such as Zoom, your counselor will send you that link instead.
Counselors taking new telehealth clients
These ten counselors are taking new clients by telehealth. The first three work online only. The others also see clients at our Louisville or Murray office.
Melissa Rueff
Neurodivergence (including autism and ADHD), LGBTQ+ affirming care, anxiety and depression.
Taking new clients
Megan Higashimura
PTSD, ADHD, LGBTQ+ affirming care, autism (level 1), attachment and oppositional behavior.
Taking new clients
Anna Miller
Anxiety, depression, OCD, burnout and life transitions, using CBT, DBT and ACT.
Taking new clients
Kelsey Hamilton
Young adults (18–25), life transitions, new parents and marriage.
Taking new clients
Our other eight counselors also see clients by telehealth and are currently full. You can see everyone on our counselors page.
What you can get help with online
Between them, the counselors above work with trauma and PTSD, recovery from abuse, depression and mood, anxiety and OCD, substance use, long-term mental health conditions, life transitions, couples and families. See our pages on trauma counseling, depression counseling and anxiety counseling.
Cost and insurance
Self-pay rates are set by counselor, from $25 to $100 per session. Every licensed counselor takes the five Kentucky Medicaid plans we accept, plus Anthem, Cigna, Aetna, MedBen, Wellcare Ambetter and ESI EAP. Charlene McDonald, Brittany Elkins and John Bush also take Medicare. Ask your plan whether it covers telehealth counseling the same way as office visits. See insurance and payments for the full list.
Prefer to meet in person?
Our Louisville office is at Dupont Professional Towers, 4010 Dupont Circle, Suite B173 (basement level). Our Murray office is at 308 S 12th Street. If your counselor has an office, you can ask about mixing office visits and video sessions.
Questions about telehealth
Do I have to live in Kentucky?
Yes. Telehealth is for people with a Kentucky home address. If you’re traveling or moving, tell us before your session.
Is telehealth private?
Sessions run on SimplePractice, a secure platform built for health care. You protect your privacy on your end by choosing a quiet space where no one can overhear.
Can I switch between telehealth and the office?
Counselors based in Louisville or Murray see clients both ways, so you can ask. Charlene McDonald, Brittany Elkins and April Cornett work by telehealth only.
Can teens and children use telehealth?
Megan Higashimura sees clients ages 5 and up, Melissa Rueff sees clients 12 and up, and Sarah Smith sees teens 14 and up. All three offer telehealth. Ask your counselor whether video sessions suit your child’s age.
More answers are on our FAQ page.
Related support
Start online counseling
Request an appointment and choose telehealth, or call either office. We’ll help you find a counselor who is taking new clients.
Email us at info@acadiacounseling.com.
If you are in crisis, call or text 988. In an emergency, call 911.